Contact Us

Welcome to Euro Sports Gear. Our customer support team is available during published support hours to assist with gym equipment specifications, domestic footprint dimensions, order updates, and returns.

Whether you require verification regarding barbell sleeve diameters, weight bench load capacities, floor space requirements, or delivery tracking, please review the individual product page or get in touch with us.

Business & Trading Information

We aim to respond to written email enquiries within 1 working day during our normal customer service hours.

Delivery & Shipping Overview

We provide free standard delivery throughout the United Kingdom, with no minimum purchase requirement or additional standard delivery fees.

• Shipping Fee: Free (£0.00) throughout the United Kingdom.
• Daily Cut-off Time: 2:00 PM UK Time (GMT/BST), Monday to Friday.
• Order Handling Time: 1–2 working days (Monday to Friday dispatch).
• Courier Transit Time: 3–7 working days.
• Total Estimated Delivery Time: 4–9 working days, including handling and transit.

Orders placed before 2:00 PM on a working day enter processing that same day. Orders placed after the cut-off time, on weekends, or on bank holidays begin processing on the following working day. For complete information, see our Delivery & Shipping Policy.

Returns & Refunds Overview

We want you to purchase your home gym equipment with total confidence. Euro Sports Gear offers a 28-day voluntary returns policy for eligible new and unused products, in addition to your statutory consumer rights:

• Return Window: 28 calendar days from delivery.
• Accepted Condition: New and unused home gym equipment under our voluntary returns policy.
• Return Method: By mail only via our prepaid postal service.
• Return Shipping Cost: Free (£0.00).
• Prepaid Return Label: Included inside your original delivery parcel.
• Restocking Fee: None (£0.00).
• Refund Processing: We inspect returned products and issue approved refunds within 3 calendar days of receiving the returned goods.
• Refund Method: Original Visa or Mastercard used for payment.
• Refund Currency: British Pounds Sterling (GBP / £).

Customers may inspect items to evaluate dimensions, materials, and build as in a retail shop. Equipment that has been intensely exercised with, bolted down, scratched, or structurally altered may incur a deduction for diminished value where permitted by law. For full return instructions, refer to our Returns & Refunds Policy.

Accepted Payment Methods

To ensure checkout clarity and data security, Euro Sports Gear accepts the following payment methods only:

• Visa (Debit and Credit)
• Mastercard (Debit and Credit)

All prices, checkout payments, and refunds are processed strictly in British Pounds Sterling (GBP / £). Other payment methods are not supported.